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À propos
- Support delivery of IT strategy in alignment with Group objectives & Medtech business plans
- Collaborate with stakeholders across all divisions to ensure technology initiatives support business priorities and growth.
- Act as the key liaison between TechOps and Medtech leadership, ensuring alignment and timely execution of key initiatives through clear communication of priorities, dependencies, and delivery timelines.
- Identify, plan and prioritize technology initiatives that enhance operational efficiency and business performance.
- Translate technical concepts into clear business language, enable effective decision-making.
- Monitor industry trends and emerging technologies to inform technology decisions.
- Contribute to cross-functional and divisional teams to ensure alignment across projects.
- Lead, motivate, and develop the TechOps department to deliver strong performance and engagement.
- Mentor and coach team members, supporting career development and succession planning.
- Promote a culture of collaboration, inclusion, accountability and continuous improvement.
- Encourage cross-functional teamwork and knowledge sharing.
- Drive talent retention through recognition, empowerment and growth opportunities.
- Oversee end-user support services, ensuring consistent and high-quality delivery.
- Establish and track key performance indicators (KPIs) for operational effectiveness.
- Communicate project and service delivery status to business leaders, highlighting achievements, risks and dependencies.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Ensure adherence to service level agreements (SLAs) and proactively address any service gaps and root causes.
- Plan and manage service delivery schedules to balance reactive and proactive work effectively.
- Direct the successful delivery of IT projects, ensuring alignment with agreed timelines, budgets and scope.
- Partner with other divisions to ensure project outcomes meet shared business requirements.
- Manage relationships with vendors and outsourced partners to optimize technology operations.
- Evaluate vendor performance and ensure accountability for service standards.
- Oversee infrastructure and systems implementation to support business needs.
- Conduct regular reviews and assessments of systems and processes to identify opportunities for optimization and scalability.
- Ensure robust IT security controls and compliance with governance policies.
- Manage technology budgets and resources, driving process optimization and cost efficiency.
- Implement and oversee incident management processes, ensuring timely response, resolution and continuous improvement.
- Analyse incident trends and lead post-incident reviews and collaborate with other divisions to mitigate future risks.
- Ensure compliance with information security and data protection regulations.
- Minimum 5 years’ experience in a similar role, ideally within healthcare or logistics.
- Degree in IT, Computer Science, or a related discipline.
- Proven track record in delivering complex IT projects on time and within budget.
- Strong understanding of business processes and their alignment with technology solutions.
- Demonstrated success in leading and developing high-performing teams a distinct advantage.
- Proficient in Microsoft technologies, including Office365, Dynamics, and Power BI.
- Solid knowledge of IT systems, infrastructure, networks, and cybersecurity principles.
- Familiarity with GDPR and Data Protection legislation. xcfaprz
- Awareness of emerging technologies and industry trends.
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Compétences linguistiques
- English
Avis aux utilisateurs
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