À propos
Solution Scoping & Design
Partner with Sales to qualify and scope client opportunities from a technical standpoint.
Author Statements of Work, solution overviews, and technical scoping documents.
Validate proposed solutions against Otava's standard service catalog and delivery capabilities.
Set clear scope boundaries on what the team will and will not commit to without proper qualification.
Client Delivery Execution
Own the full delivery lifecycle from kickoff to client acceptance for assigned projects.
Manage client communication throughout engagement; eliminate multi-week communication gaps during handoffs.
Coordinate delivery dependencies with Infrastructure Engineering and Technical Services.
Drive projects to completion on schedule with clear milestone tracking and escalation as needed.
Technical Documentation
Produce architecture diagrams, solution designs, runbooks, and project handoff documentation.
Maintain complete and current records for all active and completed delivery engagements.
Contribute to the SE knowledge base to reduce dependency on tribal knowledge.
Client Communication
Serve as the primary technical point of contact during delivery engagements.
Set client expectations clearly at kickoff; provide proactive status updates throughout.
Document acceptance criteria and obtain formal sign‑off at project close.
Stay current on Otava's core technology stack: VCF/vSphere, vSAN, NSX, vCD, VDI/Omnissa.
Pursue Broadcom/VMware certifications in alignment with team certification roadmap.
Participate in lab work and knowledge sharing within the SE team.
Serve as the senior technical authority on the team for complex solution designs.
Review proposed solutions authored by SE peers for architectural soundness and deliverability.
Provide guidance and mentorship to SE team members; support onboarding of new hires.
Represent the team on technically complex or high‑risk client engagements.
Continuous Learning & Certification
Stay current on Otava's core technology stack: VCF/vSphere, vSAN, NSX, vCD, VDI/Omnissa.
Pursue Broadcom/VMware certifications in alignment with team certification roadmap.
Participate in lab work and knowledge sharing within the SE team.
Architecture Review & Team Development
Serve as the senior technical authority on the team for complex solution designs.
Review proposed solutions authored by SE peers for architectural soundness and deliverability.
Provide guidance and mentorship to SE team members; support onboarding of new hires.
Represent the team on technically complex or high‑risk client engagements.
Experience
3+ years of experience in enterprise IT infrastructure, managed services, or solutions engineering.
Hands‑on experience with VMware/Broadcom technologies: vSphere, vSAN, NSX, vCD, or VCF.
Required Knowledge, Skills, and Abilities
Ability to manage multiple concurrent engagements with competing timelines.
Collaborative, client‑focused approach with a bias toward clear communication.
Demonstrated ability to scope and deliver technical projects from kickoff to acceptance.
Strong written communication skills; experience authoring SOWs or technical proposals.
Education
Bachelor’s Degree required; Computer Science, Engineering, or related technical field preferred.
License or Certification (willing to complete in established timeframe)
VCP or equivalent VMware/Broadcom certification (preferred); VCAP or VCP‑DCV for Sr. level.
What We Offer
Access to Broadcom/VMware certification programs and training budgets.
Exposure to enterprise‑scale infrastructure across a diverse client portfolio.
A collaborative team focused on building a repeatable, high‑performing delivery organization.
Hybrid work, competitive compensation package, base ($115k - $125k), 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world‑class co‑workers.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Compétences linguistiques
- English
Avis aux utilisateurs
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