Manager, Information TechnologyMeetings & Incentives Worldwide, Inc. • United States
Manager, Information Technology
Meetings & Incentives Worldwide, Inc.
- United States
- United States
À propos
What You Will Do Here
Oversee the company’s IT infrastructure, including servers, networks, and core systems.
Manage the installation, configuration, maintenance, and lifecycle of hardware and software.
Ensure data security, backups, disaster recovery, and business continuity measures are in place and regularly tested.
Lead, develop, hire, and train a high‑performing Information Technology team.
Provide ongoing leadership through coaching, goal setting, performance evaluations, and regular team meetings.
Plan, implement, and enforce IT policies, procedures, and best practices.
Manage IT vendors, contracts, and software licenses, negotiating for cost savings and sustainable partnerships.
Troubleshoot and resolve major technical issues while ensuring system reliability and uptime.
Evaluate, recommend, and implement new technologies to improve efficiency and support business objectives.
Coordinate IT projects, including upgrades, migrations, and system integrations.
Ensure compliance with security, privacy, and data protection regulations.
Maintain and regularly update documentation related to the company’s technology stack and associated costs.
Monitor security and compliance alerts and address issues in a timely manner.
Lead security incident response activities, including triage, reporting, and audits.
Manage corporate phone systems and related mobile technologies.
Deliver hands‑on and remote training to employees through documentation, presentations, and direct support on IT policies, procedures, and best practices.
Partner with departments to communicate technology changes, improve processes, and support budgeting and planning needs.
Support departmental technology initiatives through process improvement, creativity, and procedural guidance.
Coordinate staff travel schedules to ensure adequate project and office coverage.
Collaborate closely with the Vice President, Technology and AI on future growth initiatives, organizational changes, and corporate objectives.
Champion and implement industry best practices in Information Technology.
Leadership Expectations
Promote a “One Team” mentality across interdependent teams.
Lead with a service‑oriented mindset focused on enabling others’ success.
Contribute to company‑wide initiatives with thoughtful, collaborative, and well‑developed solutions.
Who You Will Work With
Reporting to the Vice President, Technology and AI
Internal team members across all departments
Vendors and supplier‑partners
What We Expect
Cultural Excellence
Role Level Function
Emotional Intelligence
What You Will Bring
Strong knowledge of networking, servers, cloud platforms, and cybersecurity.
Demonstrated leadership, team management, and mentoring experience.
Strong problem‑solving and technical troubleshooting skills.
Solid project management capabilities and experience improving business processes.
Excellent written and verbal communication, with strong documentation habits.
Experience managing vendors, negotiating pricing, and overseeing contract renewals.
A minimum of 10 years of experience in information technology, including people leadership; experience in a client services environment is a plus.
Full understanding of GDPR and data privacy and security standards.
Proficiency with Microsoft 365 tools and common business technologies.
Hands‑on experience with Microsoft environments and hardware.
A collaborative approach with the ability to balance competing priorities and manage challenging stakeholder requests with professionalism and grace.
What We Provide
Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
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Compétences linguistiques
- English
Avis aux utilisateurs
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