À propos
Job Title: Cisco Data Analyst Level 1
Location: Remote / USA
Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP
Pay Rate: $30.00-$32.77 per hour
Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client’s partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
Responsibilities
Analysis of data regarding partner metrics
Biannual analysis of data to identify eligibility of partners within the program
Monitor and respond to inquiries submitted via internal email
Monitor and respond to cases in helpdesk queue
Data analysis from various sources for automation and development of reports and dashboards
Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture
Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions
Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals
Provides assistance and information in a prompt manner
Manage continuous improvement through ongoing collection of data and information regarding customer requirements
Understand and responds to others’ using active listening skills and tactful communication
Ability to resolve issues following the parameters and guidelines of the client
Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness
Ensures customer satisfaction through follow up and special efforts
Assist new employees with training through shadowing opportunities and explanation of work process as requested
Qualifications Education / Experience
Bachelor's degree or relevant experience
Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
Project management, data analysis and reporting with related toolset expertise
Excel (3-5 years’ experience)
SharePoint
Databases
Get & Transform (Power Query)
Visual Studio
Microsoft SQL Server (1-2 years’ experience)
SSIS (1-2 years’ experience)
Ability to manage influence through persuasion, negotiation, and consensus building
Excellent communication and presentation skills, experience working with cross‑functional teams
Must be able to operate in a fast paced, high stress environment and handle ambiguity
Demonstrated desire for continuous learning and improvement
Technical Knowledge
Minimum of 3+ years’ experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office
Human Relationship Skills
Speaks with clarity, articulation, and is aware of own non-verbal communication
Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress
Demonstrate ability to learn quickly and thrive in high-energy team environment
Strong written and spoken communication skills
Must be able to work independently, as well as with a team
Ability to function in a diverse work environment
Experience in a customer service role
Additional Abilities
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Relationships Reports to: Delivery Manager
Works with: Serves client customers, Cayuse
Working Conditions
Normal physical conditions
General office environment
Must be able to sit for long periods of time looking at computer screen
May be asked to work a flexible schedule which may include holidays
May be asked to travel for business or professional development purposes
May be asked to work hours outside of normal business hours
Pay Range USD $30.00 - $32.77 /Hr.
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Compétences linguistiques
- English
Avis aux utilisateurs
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