Inbound Outbound Queue Associate – Fully Remote
CVS Health
- United States
- United States
À propos
Fully Remote: Work Schedule Monday through Friday 11:30am – 8pm EST
Training Schedule: 5 weeks , Monday through Friday 8am-4:30pm EST
Position Summary
This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department.
The job is part of a fast‑paced environment in which high level customer service is a must.
Promotes/ supports quality effectiveness of healthcare services.
Required Qualifications
1+ years of call center experience.
1+ years of medical/healthcare experience.
1+ years of Data entry experience.
Preferred Qualifications
At least 2-4 years’ experience as a medical assistant, office assistant or other medical role experience is preferred.
Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
Computer literacy to navigate through internal/external computer systems.
Ability to effectively participate in multi‑disciplinary team including internal and external participants. Familiarity with basic medical terminology. Effective communication, telephonic, and organization skills.
High professionalism to interact with clients, internal departments, and vendors.
Education
High School diploma or G.E.D.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is: $17.00 – $34.15.
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.
Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland).
We anticipate the application window for this opening will close on: 04/10/2026.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.
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Compétences linguistiques
- English
Avis aux utilisateurs
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