Cette offre d'emploi n'est plus disponible
À propos
About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
Responsibilities What You’ll Do / Your Impact
Engage with consumer clients via inbound and outbound calls, emails, and chats
Build rapport quickly and use empathy to understand client needs
Recommend appropriate insurance products (dental, vision, ancillary) based on individual needs
Guide clients through product selection to support successful purchase decisions
Operational Excellence
Convert inbound/outbound calls and chats into completed sales
Cross‑sell clients into additional relevant products
Learn and maintain up‑to‑date knowledge of Alera Group’s individual insurance product portfolio
Participate consistently in QA coaching and performance improvement sessionsli>
Deliver exceptional service to consumers and agents in every interaction
Demonstrate strong typing accuracy (40+ WPM) and proficiency with Microsoft Office
Strategic Contribution
Contribute to initiatives aimed at improving the consumer and agent experience
Identify opportunities to enhance sales outcomes and service processes
Uphold and model team values including client‑obsession, continuous learning, integrity, enthusiasm, resilience, and teamwork
Qualifications What You Bring Required
1+ years of experience in customer‑facing industries such as retail, restaurants, or beauty.
Strong ability to build rapport and engage with clients by phone.
Ability to type 40+ words per minute.
Preferred
Health, Accident, and Life Insurance License.
Bilingual fluency in Spanish.
Core Competencies
Commitment to learning and continuous improvement
Integrity and accountability
Enthusiasm and positive energy
Persistence and resilience
Strong teamwork orientation
Additional Information Compensation - Hourly range - $21.63 – $21.90 per hour
Benefits - Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
This role is
Hybrid
[Local to Bloomington, Minnesota and/or state]
At Alera Group, growth isn’t left to chance. Through
Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to -
Role-specific learning paths
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable) This position may require -
Ability to obtain required licensure within 12 months of hire
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#J-18808-Ljbffr
Compétences linguistiques
- English
Avis aux utilisateurs
Cette offre a été publiée par l’un de nos partenaires. Vous pouvez consulter l’offre originale ici.