MANAGER

PARHELIA PTE. LTD. is a Singapore-based company specializing in trading, investing, and retailing high-value precious metals and fine jewelry. Licensed and compliant with Singapore’s AML and CTF regulations, it offers bullion trading, jewelry retail, secure storage, and wealth preservation advisory.

The Manager oversees daily operations, sales, and regulatory compliance of the precious metals dealership, managing staff, safeguarding assets, and ensuring adherence to AML/CFT obligations under Singapore’s PMD regulatory framework.

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• Oversee daily outlet operations to ensure efficient buying and selling of precious metals
  
• Implement and enforce company SOPs and internal controls to maintain operational excellence
  
• Manage workflow and service standards to optimize customer experience and staff productivity
  
• Drive sales targets and revenue growth by monitoring pricing strategies aligned with market gold prices
  
• Analyze sales data and implement strategies to improve business performance and customer acquisition
  
• Ensure full compliance with the Precious Stones and Precious Metals (Prevention of Money Laundering and Terrorism Financing) Act and internal AML/CFT policies
  
• Oversee Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes to mitigate risks
  
• Review and approve high-risk or large-value transactions to ensure regulatory adherence
  
• Escalate and report suspicious transactions (STR) promptly to maintain compliance
  
• Prepare for audits by maintaining proper documentation and ensuring audit readiness
  
• Supervise Customer Service Officers and Sales Promoters, conducting training on compliance, product knowledge, and SOPs
  
• Schedule manpower and manage staff performance to foster a culture of integrity and customer service excellence
  
• Ensure secure handling, storage, and inventory control of precious metals to prevent loss and fraud
  
• Oversee cash management and reconciliation processes to maintain financial accuracy
  
• Monitor and mitigate operational and fraud risks, handling incident reporting and escalation effectively
  
• Manage stock and reconcile bullion inventory to ensure accurate pricing, margins, and transaction records
  
• Monitor daily cash flow and operational expenses, coordinating with finance for reporting and audits
  
• Handle high-value and VIP customer relationships, resolving escalated complaints and complex transactions
  
• Build long‑term customer trust through effective relationship management
  
• Prepare operational and compliance reports for management and support internal and external audits including regulatory inspections
  

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• Knowledge of AML/CFT regulations under Singapore’s xcfaprz PMD Act
  
• Experience with Customer Due Diligence (CDD) and Suspicious Transaction Reporting (STR) processes
  
• Proven leadership and people management skills to supervise and develop staff
  
• Strong ethical standards with a clean criminal and financial record
  

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• Experience handling regulatory audits
  
• Background in precious metals/gold trading, remittance/MPI companies, banking/financial services, or high‑value retail
  
• Diploma or degree in Business, Finance, or related field
  
• Minimum 5–8 years relevant experience with at least 2–3 years in a supervisory or managerial role
  

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• Able to work retail hours, including weekends and public holidays if required
  
• Proficient in English for effective communication in a regulatory and customer service environment