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À propos
BPO
is an award-winning, global business outsourcer with 8,500+ staff
operating
out of Class A offices in 16 locations across the Philippines, Australia, the Dominican
Republic
and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have
15-years
' experience delivering intelligent contact
center
and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media,
education
and retail.
We're
recognized as being Safe,
Flexible
and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level,
we're
looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral
is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're
a $1.5 billion company
that's
growing at 30+% annually and
we're
expanding
our Solutions
Engineer Team to make sure we stay ahead of the competition.
Acquire
BPO
is currently looking for Solutions Engineer to support us, RingCentral:
To succeed in this
role
you must have experience in:
Provide
pre-sales technical and sales support for accounts in assigned segment.
Develop and
maintain
expert understanding of all RingCentral applications and products.
Assist SE team with hardware and software lab testing
Assist
with answering technical questions for SMB sales teams.
Perform Proof of Concept (POC) onboarding support for SMB opportunities.
Responsible for continued education on the platform and underlying technologies.
Present ongoing product training for small business sales teams.
Transfer industry, technical, and product knowledge to internal and external teams.
Keep
up-to-date
on relevant competitive solutions,
products
and services.
Develop advanced system configurations and implementations in response to customer needs and requirements.
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
Desired Qualifications:
Fluent in English (both written and verbal).
Excellent written and verbal communication skills.
Excellent presentation and demonstration skills.
Ability to
provide
technical leadership to the
account
team.
Mitel Experience is preferred, but not
required
Ability to teach other members of the team and act as a mentor as
required
.
Requires an
action oriented
individual with
a very strong
initiative to be successful.
Willingness to take ownership of accounts and
account
related actions.
Must be able to coordinate across various groups and functional teams.
Ability to complete job responsibilities with minimal supervision.
Demonstrate ability to implement, drive and track projects
Ability to apply solutions,
technology
and products to a business opportunity.
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
Knowledge and
demonstrated
operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
Competitive knowledge including solution,
technology
and product offerings.
Understanding and conversant about company, solutions and product strengths, weaknesses,
opportunities
and threats.
Excellent analytical and
problem solving
skills.
Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
Experience in VoIP network architecture, products, protocols, and solutions a plus.
Pre-Sales experience.
Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
Network Design background is a plus, but not
required
.
Some understanding of software development technologies is desirable.
Experience with telecommunications network design, architecture, and support is desirable.
Strong understanding of VoIP and data networking protocols
including:
SIP, RTP, HTTP/S, etc.
Demonstrated ability to implement, drive and track projects.
Amenable to work night shift / US hours
What we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Flexible work arrangement (
Hyrbid
Set Up)
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
www.ringcentral.com.ph By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of
facilitating
your employment opportunities
Have read and agreed to our
Data Privacy Policy
#LI-JS3
Compétences linguistiques
- English
Avis aux utilisateurs
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