National Support Technician

Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders.

Field Support:
- Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
- Provides field support for new product introductions & installations.
- Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.
- May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR.
- Escalates issues in a timely manner that minimizes customer downtime.
- Informs Canon USA Management on escalation status.
Documentation/Knowledge