Soft Services Support Manager

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Location: Travel across sites in Leinster

Salary: €50,000 + company vehicle + Sodexo benefits

Contract: Full‑time, Permanent

About the Role: We are looking for a hands‑on, proactive Soft Services Support Manager with a strong operational background who is ready to move from an operational role into a support role. You will use your operational experience to support on‑site cleaning teams, helping them achieve the highest standards, while also contributing to tender development and service deliverables. You will play a key role in driving operational excellence, compliance and client satisfaction, ensuring that Sodexo continues to deliver quality, safety and innovation across multiple sites.

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• Provide on‑site support for new and existing contracts, including mobilisation, change management and operational guidance.
  
• Coach and train site teams in practical cleaning skills and service delivery best practices.
  
• Support QA and Soft Services SMEs with site reviews, audits and compliance checks.
  
• Work closely with central teams on financial reporting, KPI monitoring and contractual compliance.
  
• Identify opportunities for operational efficiency, innovation and continuous improvement.
  
• Act as a role model to promote a zero‑harm mindset, ensuring all activities are carried out safely and compliantly.
  

We are seeking a confident, experienced leader with a strong operational background in cleaning and soft services, looking to transition from an operational role into a support role. You will:

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• Bring hands‑on operational experience and use it to assist site teams in achieving the highest standards.
  
• Be skilled at coaching, training and supporting operational teams to deliver quality and compliance.
  
• Have experience contributing to tender development and other deliverables, using operational insight to influence outcomes.
  
• Possess excellent communication and organisational skills, with a proactive, problem‑solving mindset.
  
• Be passionate about quality, compliance and continuous improvement.
  

Desirable:

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• Experience within pharmaceutical, cleanroom, aseptic or FMCG environments.
  
• Relevant Soft Services qualifications.
  

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• Not Required
  

Essential

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• Minimum Experience: 1 year.
  
• Minimum Qualification: Level 6 (incl. Higher Advanced Certificate & National Craft Certificate) or relevant Soft Services qualifications.
  

Desirable

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• Communications, interpersonal skills. xcfaprz
  
• Leadership, management competencies.