Desktop Support Specialist

Desktop Support Specialist $35/hr -

$40/hr Remote (Must be flexible to work 9am-9pm EST 7 days a week) 3-Month Contract Job ID 25-09474

Solugenix is looking for a

Desktop Support Specialist.

This is a 3-month contract opportunity fully remote.

Our Client is launching a new, confidential product targeting restaurants across the United States. This team is on the ground floor of a product that can change the hospitality industry forever.

Qualifications: MUST be flexible to work mornings, nights, weekdays, and/or weekends. Shift times may be subject to change as the company expands the team! MUST have Start-up company experience. Bachelor's degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent amount of work experience. 4+ years of work experience in a related role in technical support related role (e.g. IT, networking administration, technical support). Deep understanding of desktop support troubleshooting. Strong customer service experience. Working experience with ticketing systems and documentation of work. Experience troubleshooting on Android systems. Familiarity with Toast, Square, Up serve, Micros, Aloha, Client, or Revel POS is preferred. Responsibilities:

Resolve complex technical troubleshooting cases to diagnose and remediate failure points. Manage ticket queue via email and text messages and provide phone or video support upon request or as needed. Become a technical subject matter expert in all things related to the new product. Be the first line of defence for all merchant support tickets, ensuring that the team provides an exceptional service experience and best-in-class technical support when something goes wrong. Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $30/hour to $40/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client Our client is a technology and logistics company.

About Solugenix Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge. Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.