Operations Support

Job Description

Operations Support

King of Prussia, PA | Full-Time | Mon-Fri, 8 am to 5pm

JOB SUMMARY

The Operations Support role primarily focuses on providing exceptional service to both internal and external customers. This position plays a key part in ensuring smooth operations and customer satisfaction, while also supporting other operational needs. In addition to the main responsibilities outlined below, this role may involve additional tasks or duties as assigned by management based on business needs.

Primary Duties & Responsibilities

• Answer incoming calls

• Respond to pertinent incoming emails across warehouse departments: All emails need to be addressed by close of business each day.

• Issue Management System: Log all issues into the Issue Management System with details. Follow up on each issue and ensure there is a resolution, report resolution to Issue manager.

• Modify invoices based on customer service requests: Correct any customer order address discrepancies. Modify customer delivery times/dates. Same day delivery requests from sales.

• Direct external inquiries to proper department/s

• Sales/Accounting requests

• Inbound Shipments: Supply trucking companies with the information pertinent with their deliveries to ensure delivery is made.

• Returns: Communicate with the returns department pertaining to the availability of inventory for customer orders.

• Cross Dock Orders: Coordinate with the Inventory Control, Fleet and Sales teams to ensure that the order has the correct delivery date.

• Route delivery delay notifications: Point of contact for ensuring that any disruptions whether it's due to holidays, weather, or unexpected delays like mechanical issues are communicated across all relevant groups.

• Additional duties as assigned by management:

In addition to all duties mentioned this position primarily focuses on both internal and external customer services but may also be required to undertake additional duties as assigned by management.

• Support special projects or initiatives as directed by management.

• Assist with administrative tasks, including reports and documentation.

• Participate in process improvements or other operational needs.

• Be adaptable to taking on new tasks or responsibilities as the business evolves.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 50 lbs.

• Ability to be on your feet for the majority of your shift

• Ability to operate material handling equipment (Training will be provided)

• Basic computer and math skills

• Strong attention to detail

• Critical thinking and problem solving skills are key

• High School Diploma or Equivalent

• Safety: Ensuring the complete physical safety of oneself and one’s co-workers at all times without exception.

• Language Skills: Ability to read and comprehend simple instructions

• Strong communication skills

We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming.

Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too.

A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our work-spaces and people form a family culture—very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year!

Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for over 50 years. We call it “respect.” Everyone who joins Colonial Electric is a respected member of our team.

Check Out Our Benefits

Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings