Customer Service Representative

Job Description

Bishop Lifting Products, Inc. is the most trusted name in the lifting world. It has the deep expertise, services, and support to solve both routine and complex lifting challenges. We have the above and below-the-hook inventory customers need when they need it. And we have a culture of service and support that puts customer satisfaction first.

Job Purpose:

Our GWP Houston branch is seeking a bilingual customer service representative to act as the front-line link between our customers and the warehouse.

Key Duties and Responsibilities:

• Source new sales growth opportunities through inbound lead follow up, proactive calls and emails.
• Record, track, and follow up on quotes/estimates.
• Compute charges for merchandise or services and handles payments in a timely and professional manner.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Assist branch in administrative functions such as recordkeeping & billing.
• Perform other functions as required.

Job Requirements:

• High attention to detail and accuracy
• Must be bilingual in English and Spanish
• Excellent customer service skills (friendly, courteous and helpful)
• Strong phone etiquette and experience dialing multiple calls per day
• Excellent written and oral communication skills
• Proficiency in Microsoft Word, Excel and Outlook (At least 1 year required)
• At least 3 years of sales experience preferred (Inside or Outside)
• High sense of urgency in regard to deadlines
• Self reliance, lack of supervision required in daily tasks
• Willingness to reach out to potential or existing customers with a helpful attitude
• Must be able to pass a pre-employment background check, drug test, and physical if applicable
• Must be authorized to work in the United States without sponsorship

Bishop Lifting Products, Inc. and it’s subsidiaries are an Affirmative Action and Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.

Apply today! We’re ready to help you start your new career path.