CUSTOMER SUPPORT ASSOCIATE

Job Description

Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking an Enterprise Controller to join our dynamic team. This is an excellent opportunity for someone looking to grow and advance their career in a stable, long-term position.

We are an aggressively growing company and value individuals who are ready to mature and develop alongside our business—and who want to be recognized and rewarded for their positive contributions.

The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: “You’ll love doing business with us.”

The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail.

This is an on-site position.

Starting pay is $18.00 per hour with potential for $20.00 after 90 days

Key Responsibilities

• Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction

• Provide assistance with customer inquiries including, but not limited to, quotes, order placement, order changes, product questions, pricing, and general