Customer Service Representative

Job Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for a Customer Service Representative in our San Diego, CA office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.

This is an on-site position in San Diego, CA.

JOB RESPONSIBILITIES:

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
• Enter orders into computer system in timely manner
• Attend to walk in customers
• Process authorizations and support documentation
• Process support and sales incidents to maintain customer satisfaction levels
• Resolve customer complaints
• Upsell and cross-sell to meet customer needs

QUALIFICATIONS:

• 2+ years customer service experience
• Ability to multi-task
• Demonstrated problem solving ability
• Excellent verbal and written communication skills
• Bilingual English/Spanish preferred

SALARY & BENEFITS:

• $20-21/hour
• Medical, Dental, and Vision
• 401(k) with Company Match
• Sick and Vacation Days
• Flexible Spending