Customer Support Representative - Part Time

Job Description

Job Overview:

We are seeking a professional and dedicated Customer Service Representative to support our customers by delivering a consistently high standard of service. This role requires strong communication abilities, refined phone etiquette, and a customer-focused approach. The position plays a key role in maintaining customer satisfaction and supporting retention initiatives.

Responsibilities:

• Respond to inquiries regarding extended warranty products and GAP coverage in a courteous, accurate, and timely manner.
• Provide administrative and customer service assistance to the auditing and claims teams.
• Initiate and process GAP claims in accordance with company guidelines.
• Perform data entry for newly issued contracts and ensure accuracy of entered information.
• Offer general support to all operational functions within the Customer Service Department.
• Participate in special assignments or projects as directed.
• Collaborate with other departments when additional support is required.
• Complete any additional duties assigned by management.

Qualifications:

• A minimum of one year of experience in an inbound call center or a related customer service environment is preferred.
• Excellent verbal communication skills and professional telephone etiquette.
• Ability to assess customer needs and provide clear, effective solutions.
• Proficiency in data entry; prior experience with CRM platforms is preferred.
• Strong attention to detail, with proven organizational capabilities.
• Bilingual proficiency in English and Spanish is preferred.

Education Requirements:

High school diploma

Training Requirements:

All new hires are required to complete in-office training during the initial onboarding period. This ensures full familiarity with company systems, customer service standards, and team collaboration before transitioning to other work arrangements.

COMPANY BACKGROUND

Phoenix American has been a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs since 1985. We are dedicated to the success of our associates by offering advanced technological solutions to dealers and finance companies, which will enhance their profitability with flexible, and financially stable F&I products. Our extensive expertise in the vehicle service contract industry combined with our longstanding insurance partnership with members of the Nationwide® Insurance group, rated A+ XV (Superior), have established us as a leader in the Service Contract and GAP Waiver industry.

Join our team as a Customer Service Representative where you can showcase your talents, grow professionally, and contribute to our commitment to exceptional customer service. We offer competitive compensation, rich benefit plan offerings, opportunities for advancement, and a supportive work environment. Apply now to be part of our dynamic team!

Shift: Day shift / Part-time

Work Location: Hybrid / Remote in Miami, FL 33126