Member Service Representative

Job Description

Description:

This position is primarily responsible for providing support at the level of Member Services and for assisting both the Member Service Officer and the Call Center Staff in handling all members requests and inquires related to credit union services and products by performing the following duties. This position is also required to back up the teller line as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Performs within company standards, including, but not limited to: member’s survey results, transaction volume, cross sell referrals and balancing performance.
• Fast and accurately processes new