Customer Service Coordinator

Job Description

Description:

BridgeTower Media is seeking a full time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution.

This is a hybrid position requiring two days per week in the Rochester office and occasional attendance at events.

Duties + Responsibilities:

• Assist our clients with all their legal ad placement needs including but not limited to deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices.
• Organizes headshots and action photos for events. This is completed through downloading these photos from submission forms and accessing the backend of Word Press, will also reach out to clients if needed though email or phone if photos are missing or if photos are low resolution. To ultimately allow special pubs and VPC to use these materials for their duties of events.
• Complete badges for events. This is completed through "stuffing" sponsor, honoree and individual badges for events. This can take anywhere from 2-4 hours depending on how many attendees.
• Additional help is provided to lead up to the event with "stuffing" gift bags for honorees, creating cocktail signs for the event, as well as helping to load event materials into the vehicle.
• Set-up help at events as well as during. This is completed through helping set up registration, center pieces and any other event set up needs leading up to the start of the event. At the event will help guest with finding badges, seats or any other event related questions. Will also lend a hand during the awards program with honorees. Most importantly plays a pivotal role in taking photos for social media as well creating those social posts and posting them to the different social platforms
• The work in this position can be tedious. You must have a sense of urgency, attention to detail with strong organizational and follow-up skills for completeness & correctness.
• Ideal candidate must be able to work independently with little supervision.

Skills + Requirements:

• Proven track record of inbound and outbound customer centric support experience: 1–3 years general office/data entry, customer service, call center, or