Client Services Support Representative

Job Description

Description:

Job Title: Client Services Support Representative

Job Summary:

The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.

The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates.

Essential Duties:

• Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
• Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
• Process settlement approvals, documentation updates, and follow-up actions within required timelines.
• Handle