Business Analyst II, Ring Subscriptions

Description

Ring is seeking a Business Analyst to own, design, and maintain subscriptions reporting and business planning processes. We are passionate about our mission and look for a similarly passionate analyst to drive forecasting and reporting, strategic assessments, project valuation, and data analysis. This is a key role where, as a member of the subscriptions team, you will ensure that the customer journey is being effectively defined and measured in order to drive both a better customer experience and subscription growth on a global scale.

You will focus on deep diving underlying input drivers, working cross-functionally with Engineering, Finance, GTM, Product, and Sales partners to connect outputs and translate them into insights to inform and execute business decisions. You will identify & monitor key drivers influencing subscription performance (e.g., acquisition, cost-to-serve, monetization, retention, etc.) and help be the voice of the customer as you work with data and subscriptions leaders to set the strategy and define the future roadmap. A successful candidate will have demonstrated ability to influence business owners, support thoughtful decision-making, and adapt to a rapidly evolving environment.

Key job responsibilities

Partner with BI and Finance to create comprehensive operational plans and financial models for subscription revenue, growth, and profitability.

Establish and maintain performance measurement framework, including key metrics (e.g., ARR, ARPU, Churn, etc.) to be leveraged during business reviews and operational planning

Track business performance against goals and contribute to goal reviews with leadership; develop and implement policies and programs to maintain and improve profitability

Work with cross-functional partners to deliver projects such as new program/product launches, innovations, and cohort analysis that help us better serve customers.

Dive deep into subscriptions analytics and customer feedback, discovering and evangelizing insights within the team and across the organization.

About the team

Since its founding in 2013, Ring has been on a mission to keep people close to what's important. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors App, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Basic Qualifications

Bachelor's degree or equivalent

3+ years of business analyst, data analyst or similar role experience

3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience

Experience with Excel

Experience with SQL

Experience defining requirements and using data and metrics to draw business insights

Experience in customer segmentation, customer behavior analysis, conjoint/trade-off modeling

Preferred Qualifications

Master's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.