À propos
Position Overview The Solutions Engineer is a customer‑facing technical role responsible for supporting the successful integration and deployment of EverPass solutions within existing restaurant and commercial AV environments. Reporting to the Senior Solutions Architect, this role partners with Sales, Customer Success, and third‑party installers to assess infrastructure, support implementations, troubleshoot issues, and execute against established deployment playbooks. You will work directly with restaurant operators, IT teams, and AV partners to help ensure EverPass hardware and software operate reliably within their current systems, and escalate more complex architectural decisions to the Senior Solutions Architect when needed. This is a hands‑on role with travel.
Key Responsibilities
Customer Technical Support & Discovery
Support pre‑sales technical discovery calls and site assessments
Evaluate customer AV and network environments using established frameworks
Identify infrastructure gaps and recommend solutions aligned with EverPass standards
Escalate complex architectural issues to the Senior Solutions Architect
Implementation & Deployment
Support onsite and remote deployments of EverPass hardware and software
Validate installation quality and infrastructure readiness
Troubleshoot AV signal flow, networking, and device configuration issues
Ensure deployments follow defined playbooks and standards
AV & Systems Integration
Assist with configuration and support of commercial AV systems, including matrix‑based video environments
Understand and apply signal routing best practices in multi‑display, multi‑zone setups
Work within existing customer infrastructure to integrate EverPass effectively
Documentation & Enablement
Contribute to deployment playbooks and installation documentation
Provide clear instructions to installers and non‑technical operators
Capture lessons learned from field deployments to improve standards and best practices
Installer & Partner Coordination
Support third‑party installers during implementations
Help ensure installations meet EverPass quality expectations
Flag recurring issues or quality gaps to senior leadership
Required Qualifications
3–6 years of experience in AV engineering, systems integration, field engineering, or solutions architecture
Hands‑on experience with commercial AV installations in restaurants, hospitality, or similar environments
Familiarity with AV matrix systems and multi‑display video environments
Working knowledge of networking fundamentals (switches, routers, PoE, network topology, bandwidth considerations)
Experience integrating new technology into existing AV or IT environments
Comfortable working directly with customers onsite
Willingness and ability to travel frequently
Preferred Qualifications
Experience supporting multi‑location or franchise environments
Exposure to AV matrix platforms (Extron, Crestron, Kramer, Savi, Atlona, etc.)
Experience working alongside third‑party AV installers
Familiarity with POS or hospitality IT ecosystems
AVIXA CTS or related certifications
Location This position is remote. Denver, Chicago or Greenwich, preferred.
Expected Compensation The anticipated base salary range for a new hire into this position is $100,000 + bonuses. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid‑range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.
About Us EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.
Benefits and Perks
Competitive Compensation
Medical, dental, vision, life, and short‑term disability insurance
Professional Development Programs
Access to senior management and mentoring opportunities
Employee Recognition Program
Unlimited PTO
Paid Parental Leave
Mental Health and Recharge Days
401k Match
Pre‑tax Transportation
Employee Assistance Program
Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours.
EverPass is an equal opportunity workplace and an affirmative‑action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.
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Compétences linguistiques
- English
Avis aux utilisateurs
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