IT Managed Services Engineer - West Dublin

Ergo are seeking an IT Managed Services Engineer for a permanent role in Dublin 15 area. As an IT Managed Services Engineer you will provide 1st and 2nd level/escalation/field support to a diverse client list remotely and on-site.

Working initially in a Helpdesk environment this opportunity offers real growth potential and career progression into a client-facing Consultant role.

You will work on Office 365 and Azure migrations in an enjoyable environment with strong salary plus benefits including mobile phone, laptop and pension.

What will you do?

• Deliver 1st line support to end users across Windows, MacOS, iOS, and virtual desktop environments
• Troubleshoot issues with desktops, laptops, printers, mobile devices, and Microsoft 365 applications
• Provide support for MacOS devices and iPhones, including setup, configuration, and troubleshooting
• Assist with Microsoft 365 administration (Teams, OneDrive, SharePoint)
• Perform basic Active Directory tasks such as user creation, password resets, and group management
• Log, track, and resolve tickets within agreed SLAs, escalating where appropriate
• Provide onsite support
• Assist senior engineers with small project tasks and device deployments
• Follow established procedures to maintain security, compliance, and operational standards

You should have the following experience:

• 1-3 years of experience in an L1 xcfaprz IT Support or Service Desk environment
• Experience supporting Windows OS and MacOS
• Strong understanding of Microsoft 365 applications
• Exposure to virtual desktop environments (e.g., Azure Virtual Desktop, Citrix, VMware Horizon)
• Experience with Google Workspace and Slack
• MSP background highly advantageous
• Strong communication skills and a customer‑focused approach
• Microsoft certifications are beneficial but not essential