General Manager

Start Date: Immediate

Job Type: Full-Time, Hybrid

Reports To: Founder & CEO

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Hey Future Figment Family Member!

Ever dreamt of building digital products that feel as thoughtfully crafted as a heritage shophouse? Well, we did — and we’re Figment, the rebels of hospitality, making the world a more human place to live.

Our boutique hotel-inspired homes have been called the “Picassos of Singapore’s Built Heritage” by Travel + Leisure, with features in The New York Times, Wall Street Journal, The Straits Times, and Channel NewsAsia. Over the past 35 years, we’ve welcomed more than 4,000 members from companies like Grab, BCG, and Citi.

What Makes This Role Different:

• 100% Remote-First: Work from home, a café, or anywhere that inspires you. We're entirely results and KPI-driven (Key Performance Indicators = measurable outcomes), not face-time driven. Note: Remote-first means self-discipline and clear communication are essential.

• Accelerated Growth: Staff take on significant responsibilities from day one in our hands-on scrappy startup environment. As we aggressively expand our team, you'll grow alongside us with clear progression paths and potential phantom equity eligibility.

• Global Conservation Mission: As stewards of Singapore's architectural heritage, we're pioneering the boutique homes concept globally—from London townhouses to Spanish Colonial homes in Intramuros, Manila, to colonial bungalows across India.

Our ideal candidate will be in charge of all daily property operations to guarantee that our members enjoy an outstanding experience. They are responsible for all boutique home services, such as member relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development. This position requires a flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superior customer service to members, associates, and visitors. They act as brand ambassadors, providing leadership and strategic direction to all departments of the company.

Key Responsibilities

• Define and execute the overall business strategy for the property/portfolio aligned with company objectives

• Lead, inspire, and develop cross-functional teams across operations, sales, and back of house departments.

• Establish clear goals, KPIs, and accountability across departments

• Build a high-performance culture focused on service excellence and ownership

• Oversee day-to-day operations to ensure seamless resident experience

• Maintain high standards of cleanliness, maintenance, and facilities management

• Implement SOPs to ensure consistency across all touchpoints

• Conduct regular audits of units, common areas, and service delivery

• Design and drive community engagement strategy to enhance resident satisfaction and retention

• Monitor and improve member lifecycle

• Actively manage feedback loops (reviews, NPS, complaints) and drive improvements

• Own full P&L responsibility, including budgeting, forecasting, and cost control with focus on the EBITDA.

• Optimize revenue through pricing strategy, occupancy management, and unit mix

• Balance cost efficiency with maintaining a premium member experience

• Identify and execute revenue growth opportunities

• Lead Sales and Marketing strategy to achieve occupancy and EBITDA targets

• Oversee marketing initiatives to attract target demographics

• Continuously refine positioning and brand within the Singapore market

• Track and optimize key metrics: occupancy rate, revenue per unit, retention, churn

• Use data insights to inform pricing, marketing, and operational decisions

• Establish reporting systems and dashboards for performance visibility

Core Competencies We're Looking For:

1. Strategic Leadership: The ability to craft a compelling vision, align team objectives with broader company goals, and inspire staff to execute at a high level.

2. Financial Acumen: Strong capability in budget creation, P&L management, and cost control, with the specific ability to maximize profit margins without degrading the member experience.

3. Commercial & Marketing Savvy: Expertise in driving revenue and brand awareness through targeted, effective sales and marketing strategies.

4. Member-Centric Focus: A deep understanding of hospitality and service delivery, ensuring that financial and operational decisions constantly balance cost with exceptional member satisfaction.

5. Cross-Functional Collaboration: Proven ability to partner seamlessly with various department leaders to translate overarching company goals into actionable, department-specific strategies.

Core Requirements:

• 5 or more years of hospitality experience, preferably in a hotel management role.

• Degree in hospitality or related field of study preferred

• Demonstrate excellent organizational skills, communication skills, and problem-solving skills

• Proven customer service experience as a manager; strong member-focused mentality

• Background in the arts or the humanities is a plus

This is not your average analyst role. It's a fast-paced, high impact position at the intersection of real estate, technology, and hospitality. xcfaprz If you thrive on turning data into deals and processes into profits, this role is for you!

Apply now. Be part of our mission to build Singapore's premier heritage property portfolio!