CRM Business Analyst

Job Description:

Minimum Qualifications and Competencies: 10+ years of BA experience within a professional services, sales or customer support operations role. Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation. Exceptional work ethic, customer service and interpersonal skills. Exceptional verbal and written communications with ability to effectively communicate at multiple levels in the organization. Excellent presentation and facilitation skills. Strong facilitation, negotiation and influence skills. Strong decision making and problem solving skills. Ability to work in a highly matrixed business environment. Ability to work in a geographically dispersed business environment. Strong knowledge of SDLC and Agile (Scrum) project methodologies. Salesforce certification and experience is a PLUS.