Senior Manager Workforce Management (m/f/d)

TELUS Digital is looking for a Senior Manager Workforce Management to join our team. In this role, you will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement.

Responsibilities include:

• Developing and implementing workforce management strategies to optimize staffing levels.
• Analyzing operational data to identify trends and improve forecasting accuracy.
• Collaborating with cross-functional teams to align workforce planning with business objectives.
• Managing and mentoring a team of workforce management professionals.
• Ensuring compliance with service level agreements and internal performance standards.

Requirements:

• Proven experience in workforce management within a contact center environment.
• Strong analytical skills and proficiency in workforce management software.
• Excellent leadership and communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.