CAFE MANAGER - VANCOUVER

As Manager of Café Kitsuné Vancouver, you are responsible for the overall customer experience. You oversee the daily operations of the coffee shop, embodying a warm, and inspiring living space where coffee quality, service excellence and attention to detail make the difference.

As a hands-on manager, you lead an engaged team and actively contribute to the performance of the outlet, both from a human and financial perspective.

You act as the key point of contact between Head Office and on-site operations.

Key Responsibilities

Operations Management & Business Development

• Ensure the smooth daily running of the coffee shop (stay-in and takeaway).
• Monitor key performance indicators: revenue, footfall and average ticket value.
• Enhance the drinks and pastry offer through natural, qualitative advisory selling.
• Contribute to revenue growth through lifestyle-driven initiatives: products, product highlights and key moments of the day.
• Always guarantee service flow and harmony within the space.

Cost Control & Margin Management

• Monitor raw material consumption and minimise waste.
• Manage ordering, stock control and inventories.
• Apply internal procedures with rigour and attention to detail.
• Contribute to healthy cost management while maintaining a premium customer experience.

Team Leadership

• Create and manage staff schedules.
• Conduct payroll approvals and tip calculations and processing.
• Manage invoice validation and credit card expenses.
• Lead and support a team of baristas.
• Transmit service standards, know-how and professional behaviour expected in a premium coffee shop.
• Ensure structured onboarding aligned with the brand’s DNA and universe.
• Foster a positive, elegant and customer-experience-driven team culture.
• Remain present on the floor and able to operate both behind the bar and in the dining area.

Customer Experience & Operational Excellence

• Guarantee a welcoming, personalised and seamless customer journey.
• Ensure consistent quality of beverages, pastries and table service.
• Enforce hygiene, safety and cleanliness standards.
• Handle customer feedback with professionalism, elegance and service mindset.

Profile

• Proven experience in a coffee shop or lifestyle hospitality environment.
• Strong sense of service, aesthetics and customer experience.
• Natural leadership with a hands-on management approach.
• Highly organised, reliable and detail-oriented.
• Commercial and financial awareness.
• Passion for specialty coffee, quality products and inspiring venues.
• Comfortable working in a dynamic, urban and demanding environment.