Office "Acceptance" Agent - Air Cargo (AUB)

Job Description

Air General, a third-generation, family-owned, national cargo handling company, is seeking a full-time Office "Acceptance" Agent at our Austin-Bergstrom International Airport (AUB) location in Austin, TX.

The Office “Acceptance” Agent will be primarily responsible for delivering exceptional customer service and ensuring strict compliance with safety and security protocols with cargo handling. Core responsibilities encompass documentation, precise data entry, and fostering effective communication with external customer service, as well as responsible for retrieving import and delivering export documents to and from aircraft, ensuring compliance with DOT, TSA, FAA, government, and air carrier regulations during the acceptance of cargo. The successful candidate should demonstrate the capability to work both independently and collaboratively within a team.

If you are interested in a career with an industry leader that promotes a diverse and inclusive culture, one where employees feel valued and respected, and are encouraged to contribute their unique perspectives, please consider joining us!
Job responsibilities:

• Comply with all FAA, Airport, TSA, CBP, USDA, and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
• Must handle phone calls professionally and courteously, and accept dangerous goods in accordance with FAA regulations and IATA DGR guidelines. Review and understand all documentation supporting a flight arrival/departure.
• Releasing import international freight after reviewing CBP clearances and authorizations, collecting air freight charges, and preparing freight