Financial Service Representative III

Job Description

Description:

Join a workplace that truly invests in you! At our credit union, you’ll enjoy a competitive benefits package, generous PTO, and an employee wellness program designed to support your overall well-being. We offer paid holidays, opportunities for skill development, and a culture that encourages growth at every level. If you’re looking for a career where you can thrive—not just work—this is the place for you!

POSITION SUMMARY

The primary focus for this position is to provide high-quality service and assistance to credit union members as the primary point of contact at our branch locations for members. Financial Service Representatives III are responsible for assisting members through the loan application process, cross-promoting credit union products and services as appropriate to assist with member financial needs, and to ensure professional, efficient, and welcoming service experience. This role prepares, assesses, processes, and documents all required forms and related documentation for consumer loan products.

ESSENTIAL FUNCTIONS AND DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meet service standards and expectations.
• Attend staff and department meetings as scheduled.
• Promote credit union products and services.
• Respond Promptly and courteously to member inquiries.
• Keep work area clean and sensitive material properly secured.
• Complete assigned training in a timely manner as required for compliance with regulations.
• Interview loan applicants and provide information on consumer loan products that best meet the member’s needs. Request and review all required information and documentation to secure a loan.
• Assist member in completing loan applications over the phone and/or electronically.
• Obtain and evaluate credit reports.
• Calculate debt-to-income ratios on consumer loan applicants.
• Identify collateral needs and