Branch Manager

Job Description

The Branch Manager is responsible for the overall satisfaction of the customer experience, the overall operational and technical functions with assigned office(s); ensure compliance with company best practice standards; ensure consistent delivery of CorVel’s quality services; responsible for the staffing and training needs of the office(s), profit margins, long-term growth and budget preparation on an annual basis. The Branch Manager is responsible for ensuring operations are within service level agreements. This position will hold regular 1:1 meetings with their direct reports, and ensure all managers are also conducting regular 1:1s with their employees. This role is ultimately responsible for branch work product and employee performance.

This is a hybrid position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Responsible for overall operational performance of assigned office(s)/locations, including but not limited to: recruiting, hiring, associate performance, quality of service provided, customer satisfaction and results
• Ultimate responsibility for Branch performance: must understand all positions within the Branch and lead Branch employees to achieve performance goals
• Ensures highest level of customer service is delivered to all clients; conducts regular 1:1 meetings with direct reports
• Sets branch objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements
• Works closely with department managers to identify possible opportunities for improvement and how to continue to leverage existing efficiencies
• Monitors and improves efficiency of office operations
• Assists with sales calls and service expansion on potential and existing customer(s)
• Responsible for management and dashboard reports
• Evaluates and recommends continuing professional education of office personnel
• Manages staffing levels and recommends any possible changes to staffing
• Ensures adherence to company policies
• Leads by example – provides support, guidance, leadership and motivation to promote maximum performance and protects operations by keeping sensitive information confidential
• Functions as an exemplary local corporate neighbor/partner
• Must be able to travel overnight to attend meetings
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Demonstrated ability to provide superior service to internal and external stakeholders
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment
• Strong proficiency in Microsoft Office Suite is required

EDUCATION & EXPERIENCE:

• Bachelor’s Degree in Business Administration or related field is preferred
• At least 4 years prior, related experience required; demonstrated progressive leadership preferred
• Familiarity with managed care and/or TPA experience is a plus

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into