Shipper Support Case Specialist

Job Description

Job Title: Shipper Support Case Specialist

Job Description

Join the Shipper Support Case Team to provide critical support to vendors and sellers utilizing Inbound Transportation Services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network.

Responsibilities

• Process and resolve shipper support cases through a proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions.
• Maintain case resolution goal rate.
• Conduct proactive outreach calls when necessary.
• Document case resolutions and maintain accurate records for continual improvements.
• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

• Customer service expertise.
• Proficiency in Excel.
• Strong written communication skills.
• Technical savvy.
• Problem-solving abilities.
• Experience in vendor management, logistics, transportation,