2nd level it support mitarbeiter (m/w/d)

2nd Level IT Support Mitarbeiter (m/w/d)Are you passionate about providing top-notch technical support and finding creative solutions? Do you thrive in a fast-paced environment where you can make a real difference? If so, then we have the perfect opportunity for you! What you'll do: Be the go-to person for all technical inquiries and issues, ensuring our users have a smooth and enjoyable experience. Take ownership of installing and configuring hardware and software, playing a key role in IT projects (rollouts, migrations, hands & eyes support). Showcase your analytical skills by troubleshooting and documenting system and application errors effectively.What you'll need: Completed training as an IT Specialist for System Integration or equivalent experience in IT support. Proven experience working with ticketing systems. Solid understanding of software and hardware within a Second Level Support context, particularly in a Microsoft environment. Excellent communication skills in both German and English, which you'll be using daily.What we offer: A competitive salary and benefits package. Opportunities for professional development and growth. A dynamic and collaborative work environment. The chance to make a real impact and contribute to our success.