It-supporter onsite 2nd level (m/w/d)

IT-Supporter Onsite 2nd Level (m/w/d)Are you passionate about IT and eager to make a real difference? Join Hemmersbach, one of the fastest-growing IT service companies worldwide! We provide support in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Support Technician in Heidelberg, you will be responsible for delivering exceptional service and creating a positive user experience.What you'll do:Be the go-to person for all technical inquiries and issues, providing top-notch support to our users in Heidelberg.Take ownership of ticket resolution, utilizing your problem-solving skills to ensure efficient and effective solutions.Install and configure hardware and software, playing an active role in IT projects such as rollouts, migrations, and hands-on support.Analyze and document system and application errors, contributing to continuous improvement efforts.What you'll need:Solid experience in 2nd Level Support.Proficiency in working with ticketing systems.Strong knowledge of the Windows environment.Excellent communication skills in both German and English.What we offer:A dynamic and challenging work environment in a global company.Opportunities for professional growth and development.Competitive salary and benefits package.A chance to work with cutting-edge technology.A supportive and collaborative team culture.