2nd level it support (m/f/d)

2nd Level IT Support (m/f/d)Embark on an exciting journey with Hemmersbach, one of the fastest-growing companies worldwide! We provide IT services in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Technician (m/f/d) at our Donauwörth location, you will amaze users with exceptional support. In this 2nd Level Support role, you will handle tickets and inspire with your service-oriented approach:Your Responsibilities: Process support requests and incidents within the SNOW ticketing system Troubleshoot and resolve software and hardware issues Identify errors and implement efficient and effective solutions Manage inventory and IT-related aspects of meeting/video rooms, the data center, and the training roomYour Skills: Experience in IT support and working with ticketing systems Software & Hardware knowledge in Second Level Support and experience in the Microsoft environment Customer and service orientation Strong communication skills and excellent German language skills Good English skills, which you enjoy using dailyWhat We Offer: A dynamic and challenging work environment in a global company Opportunities for professional development and growth Attractive compensation and benefits package A supportive and collaborative team culture The chance to work with cutting-edge technology