À propos
KEY RESPONSIBILITIES: • Installs, modifies, and makes minor repairs to computer hardware and software systems. • Resolves tickets representing staff-generated technical requests or incidents and troubleshoots technical issues to maintain productivity. • Maintains system functionality by testing computer components. • Helps design and implement networks. • Consult with users to determine appropriate hardware and software needs and assist in placing orders. • Maximizes computer systems capabilities by studying technical applications and making recommendations. • Tests compatibility of new programs with existing ones. • Gathers data to identify and evaluate technical purchasing options. • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. • Installs software and necessary applications. • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. • Maintains system capability by testing computer components. • Document assets, updated inventory list. Ensure workstations meet compliance. • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. • Prepares reference material for users by drafting operation instructions. • Deliver proactive administration and support by performing tactical and strategic network projects, administration, and support activities locally and remotely, ensuring data and network security. • Other duties as assigned. • This role requires punctuality, good attendance, and the ability to focus on the work at hand during sometimes stressful situations and times with there are multiple priorities. • Follow standard practices and safety procedures. • Strictly adhere to all safety policies and procedures to ensure a safe working environment.
COOPERATION This role requires collaboration across internal teams and with external stakeholders.
LEVEL OF DECISION MAKING This position requires the ability to make daily autonomous decisions.
SKILLS & QUALIFICATIONS: Required: • Associate degree or above in computer science, information systems, or related field • Prior experience working on a Helpdesk, in IT, or similar technical function. • A+, Security +, or another field related certification • Experience in CMMC, NIST Compliance or other regulated industry. • Excellent problem-solving and troubleshooting skills. • The ability to communicate technical information in an accessible manner to non-technical employees. • A process improvement mindset. • Software maintenance and testing capability. • Vendor relations. • Basic knowledge of networking principles and operating systems. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Customer-service focus and excellent communications skills. • Collaborative mindset. • Hands-on problem-solving ability
COMPETENCIES: • Excellent communication and collaboration skills. • Strong attention to detail • Strong problem-solving and critical-thinking abilities. • Ability to work in fast-paced environments. • Leadership or teamwork abilities.
WORKING CONDITIONS: • Full-time on-site position. • This position may require travel on an as-needed basis • This position may require working in diverse settings and conditions.
**Note** : Due to US Export Control laws and regulations; applicants selected for employment must show proof of a U.S. Person status before employment may begin.
Skills & Requirements Qualifications
Compétences linguistiques
- English
Avis aux utilisateurs
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