Associate Technical Specialist (Service Desk Engineer)Falx • Leeds, England, United Kingdom
Associate Technical Specialist (Service Desk Engineer)
Falx
- Leeds, England, United Kingdom
- Leeds, England, United Kingdom
À propos
*Location: *Leeds (Office Based)
*Company: *Falx Group
Falx Group is looking for a motivated _*Associate Technical Specialist*_ (Service Desk Engineer) to join our growing team in Leeds. This role is ideal for someone who wants to develop a strong technical foundation and progress into specialist engineering or cyber security roles. We invest heavily in training, certification, and ongoing development for every team member.
*About the Role*
You will act as the first point of contact for technical issues across our client environments. Your focus will be on resolving queries quickly and professionally, ensuring a smooth experience for end-users. This role also serves as a development pathway into our specialist technical and cyber security teams.
*What You Will Do*
* Serve as the primary responder to Service Desk tickets, providing initial diagnosis and triage.
* Diagnose and resolve common technical issues, or escalate effectively where needed.
* Work within defined SLAs and KPIs to deliver reliable support.
* Maintain and update technical documentation and internal knowledge bases.
* Carry out routine system administration and proactive environment monitoring.
* Support engineering and consulting teams during periods of lower service desk demand.
* Engage in continuous technical development through structured training and mentorship.
*What You'll Bring*
* Experience providing technical support within a structured service environment.
* Core understanding of IT domains (through roles, certifications, or study) such as End-User Computing, Microsoft 365, Basic Networking, and Active Directory / Entra ID administration.
* Strong troubleshooting and analytical skills, with a methodical approach to resolving issues.
* Clear and confident verbal and written communication skills.
* Exposure to RMM tools, client management platforms, and automation technologies.
*Your Career Pathway*
This role provides a clear progression route into specialist technical teams, senior engineering roles, and cyber security domains. You will develop the foundational capabilities required to move into higher-tier responsibilities, supported by:
* Dedicated mentorship
* Funded training and certification pathways
* Structured career progression planning
*Why Join Us*
* Direct pathway into cyber security and advanced technical roles
* Investment in your professional development from day one
* A culture centred on learning, ownership, and technical excellence
* Private healthcare
* Fully funded training and conference time
* Certifications allowance
* Additional day annual leave on Birthday and voucher
* Employee benefits portal
*About Falx Group*
Falx is a modern technical consultancy based in England, working with clients in the UK and internationally. We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes. We work with a range of clients, including fintechs, financial services firms, and global enterprises.
We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported. Every person at Falx has a clear pathway to grow into advanced technical and security roles.
Job Type: Full-time
Pay: £26,000.00-£29,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Private medical insurance
* Sick pay
Application question(s):
* Have you been required to provide hands-on technical support for any minor technology projects in your previous roles?
* Do you live in the UK, and able to commute to a Leeds city centre office?
* How many years of Service Desk experience do you have?
* What is your salary expectation (annual, GBP)?
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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