Technical Support EngineerHyve Managed Hosting • Brighton, England, United Kingdom
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Technical Support Engineer
Hyve Managed Hosting
- Brighton, England, United Kingdom
- Brighton, England, United Kingdom
À propos
Be part of a forward-thinking team driving the rapid growth of Hyve Managed Hosting where your skills and ambition will make a real impact.
Candidates must be legally authorised to work in the UK, we are not able to sponsor or support employment visas at this time.
*Responsibilities:*
Research and identify solutions to software and hardware issues on client and internal platforms.
Diagnose and troubleshoot problems across systems such as SANs, switches, network routers, blade servers, websites, databases, and operating systems.
Communicate with clients via telephone or the MyHyve ticket system within defined SLAs.
Provide accurate and prompt feedback by leveraging internal databases and external resources.
Manage and prioritize multiple support tickets simultaneously, ensuring systems are fully functional post-troubleshooting.
Assist the Sales team with architectural designs for potential client platforms.
Build, deploy, and maintain servers and complex platforms.
Deploy and manage virtual network devices (e.g., load balancers, firewalls, IPS, WAFs).
Escalate unresolved issues to relevant internal teams when necessary.
Requirements
*Strong knowledge and experience* of Linux Servers.
Proven ability to resolve a wide range of technical issues for diverse customers.
Expertise in diagnosing and troubleshooting software and hardware problems.
Proactive, motivated self-starter with a consultative and solution-focused mindset.
Strong teamwork skills and a positive, can-do attitude.
Solid understanding of the hosting landscape, including cloud, dedicated, and colocation services.
*Desirable Experience* with:
Windows Servers
IIS/Apache, MySQL/MS SQL, VMware vSphere/ESXi.
Load balancers, Active Directory, Exchange, Cisco/Juniper, HP 3PAR/EVA storage arrays.
Networking protocols (TCP/IP, DNS).
Exceptional customer service skills, with the ability to resolve queries efficiently, effectively, and courteously.
We’d love to hear from you if this sounds like the opportunity you’ve been looking for!
*Location: *Office based, Brighton (candidates not already based within a commutable distance will *not *be considered for the role)
Candidates must be authorised to work in the UK.
*Employment Type: *Permanent, Mon to Fri + in-house
*Salary: *_£28,000.00-£40,000.00 per year_
*About Hyve*
Hyve Managed Hosting is a fully-managed, UK-based hosting provider with a genuine passion for exceptional customer service. Adopting a customer-centric approach, Hyve delivers a range of hosting services, from mission-critical private cloud and managed cloud, to colocation and security services. Hyve’s experts take on the burden of managing complex IT infrastructure, enabling businesses to focus on growth and innovation. Hyve Managed Hosting is a fully managed UK-based cloud hosting provider with a passion for technology. We pride ourselves on delivering the personal care and attention every business deserves.
Job Type: Full-time
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Private medical insurance
Application question(s):
* Will you need VISA sponsorship now or in the future?
Experience:
* Linux: 1 year (required)
* Windows: 1 year (required)
* VMWare: 1 year (required)
Location:
* Brighton BN2 9AS (required)
Work Location: In person
Compétences linguistiques
- English
Avis aux utilisateurs
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