Guest Service Representative

Job Description

Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)

Shift: Swing Shift – typically 6pm – 2am (Schedule may vary due to business demands and could include weekends and holidays.)

Full-time opportunities available! Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, and much more!

Non-Safety Sensitive

Job Summary

Performs in a pleasant, professional and efficient manner, a combination of duties mainly related, (but not limited to) check-in and checkout of guests that contribute to an overall positive experience for the guest.

Essential Job Duties

1. Greets, registers, and assigns rooms to guests in a warm and friendly manner.
2. Issues room key and escort instructions to Bell Staff, or directly to guest as appropriate, without announcing room number.
3. Transmits and receives messages using equipment such as telephone, fax, radio, and switchboard.
4. Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
5. Keeps record of room availability and guest’s accounts.
6. Computes bill, collects