Inside Sales Representative

Job Description

About Us

Proudly serving northeast Iowa since 1999, Dalaco Steel has built a solid reputation over 25+ years as the trusted source for concrete construction supplies. From our location just 6 miles east of Waukon, we've become an essential partner to the region's contractors and builders.

As a specialized concrete construction supplier, we stock everything from rebar and form ties to sealers, tools, and eco-friendly building solutions. Our facility offers custom rebar cutting and bending, plus we maintain an extensive inventory to keep projects moving forward.

At Dalaco, our employees go the extra mile to ensure our customers have the right products, expert advice, and dependable service from start to finish. We're growing to meet the needs of our community—and we're just getting started.

Dalaco, a leading and trusted supplier of top-quality concrete construction supplies in Waukon, IA, is seeking a highly motivated and team-oriented Inside Sales Representative to join our growing locally-owned and operated business. Since 1999, Dalaco has been the go-to resource for everything from poured walls to decorative concrete, rebar, and a wide range of rental tools and equipment, serving a 200-mile radius.

If you are a driven individual with a passion for building relationships, providing exceptional customer service, and contributing to a dynamic team, we want to hear from you!

About the Role:

As an Inside Sales Representative at Dalaco, you'll be a key player in driving our business forward by connecting with customers and prospects, understanding their needs, and providing solutions for their concrete construction projects. This isn't just a desk job – it's a dynamic role where you'll combine strong sales skills with hands-on operational support. You'll primarily engage clients via phone, email, and online channels, but also be ready to jump in and assist with the physical flow of our products.

Key Responsibilities:

• Customer Engagement & Sales:
• Respond to incoming phone, email, and web inquiries in a timely and professional manner.
• Proactively identify and qualify new sales opportunities through outbound calls, research, and follow-up on leads generated by marketing and promotions.
• Understand customer requirements and effectively present Dalaco's wide range of concrete construction supplies, rebar (custom cutting and bending available), forms, tools, and rental equipment.
• Prepare and send proposals, quotes, and contracts to clients.
• Negotiate pricing and terms to close deals, ensuring customer satisfaction and meeting company goals.
• Maintain accurate and up-to-date customer and sales data in our CRM system.
• Collaborate closely with the outside sales team and other internal departments to ensure a seamless customer experience.
• Provide feedback to management on market trends, customer insights, and sales tactics.
• Stay informed about Dalaco's products, services, and industry updates.
• Efficiently assist walk-in customers with their product needs, offering expert advice and processing orders.
• Operational & Hands-On Support:
• Be a true "jack of all trades" – actively participate in the loading and unloading of materials.
• Accurately pull inventory for customer orders and efficiently stock shelves.
• Meticulously stage loads for outgoing deliveries, ensuring accuracy and readiness for our drivers. This will involve operating a forklift and other necessary equipment (prior experience preferred, but training will be provided for the right candidate).
• On occasion, serve as a driver for smaller local deliveries or step in as a third driver to support our logistics team.
• Assist with rebar fabrication or other material preparation when needed, contributing directly to our product delivery.

What We're Looking For:

• Proven experience in inside sales, customer service, or a related field preferred.
• Excellent verbal and written communication skills with the ability to build rapport and engage effectively with diverse customers.
• Strong negotiation and persuasion abilities.
• Results-driven with a self-motivated and goal-oriented mindset.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (experience with Quickbooks Enterprise or similar is a plus).
• A positive "can-do" attitude and a desire to contribute to a collaborative team.
• Comfortable with and capable of performing physical tasks including lifting, loading, and operating equipment like a forklift (training provided if needed).
• Ability to coordinate logistics/deliveries to customers.
• Knowledge of the construction industry or concrete supplies is strongly encouraged or recommended, but we will train the right individual.

Why Join Dalaco?

• Locally Owned: Be part of a company that values its community and its employees.
• Impactful Work: Contribute directly to the success of construction projects throughout the region.
• Dynamic Role: Enjoy a varied work environment that combines sales acumen with hands-on operational contributions.
• Supportive Environment: Join a team that prides itself on exceptional customer service and product knowledge.
• Competitive Compensation: We offer a competitive salary based on experience, with opportunities for growth.

Ready to Build a Career with Dalaco?

If you are an energetic and well-spoken individual eager to expand our company's reach, provide top-notch service, and aren't afraid to get your hands dirty, apply today!

To Apply: Please submit your resume outlining your relevant experience and why you are a great fit for Dalaco!

Benefits

• Health Coverage: Comprehensive medical, dental, and vision plans. Also offers a Health Saving