À propos
$91,977.60 - $119,579.20 Annually Location :
Denton, TX Job Type:
Full-Time Job Number:
26-00028 Department:
Technology Services Division:
Tech Svcs - Infrastructure Opening Date:
03/23/2026 Closing Date:
4/6/2026 11:59 PM Central FLSA:
Exempt
Summary
This requisition expires on April 6, 2026, but may close earlier if the position is filled prior to the expiration date.
Responsible for providing accurate and timely computer and system connectivity support to all members of the City of Denton Computer Network Essential Functions and Other Important Duties
Essential Job Functions:
Requires comprehensive knowledge of switched LAN and WAN network design techniques and technologies Maintenance and administration of Phone system, Contact Center, Workforce Management, Voicemail Maintenance and administration of Firewalls, VPNs(Site-to-Site and Remote Access), LAN/WAN, Data Center Networking, Wireless LAN Controllers, Radius/Tacacs+ Server, Network Switches/Routing including VLANs, VLAN Trunking and EIGRP. Monitoring and support of Voice, IP and related security services issues in and out of hours, resolve complex system and network issues and outages Analyze network traffic in the event of an incident or suspicious activity; report on results to management Procure and manage all Data and Voice lines, this includes: Cellphones, hotspots, Internet lines, PRI, etc Implements established documentation standards for network connectivity and cabling schemes Assists department project leaders with projects involving network connectivity Coordinates with network equipment vendor to troubleshoot and resolve problems Accept and manage trouble tickets in a timely time frame Receives incoming 3rd level "calls for service," evaluates, re-directs, and/or delivers third level support Coordinates problem-solving efforts between Users, Vendors, and other Technology Services staff members Responsible for complete and accurate documentation pertaining to site diagrams, problem resolution and time reporting Test and Perform upgrades and apply patches to network servers and devices Maintains a working knowledge of Microsoft Office Applications as well as other specialty applications, as necessary or assigned Maintains confidentiality when working with sensitive information Maintains regular and punctual on-site attendance Additional Duties:
Performs other duties as assigned
Job Requirements
Minimum Qualifications/Acceptable Equivalency:
Must have a high school diploma or G.E.D. equivalent with ten years' experience involving technology services related support, and PC experience
OR Associate's degree with eight years' experience involving networking services related support, and PC experience
OR Bachelor's degree with six years' experience involving networking services related support, and PC experience
Plus Must have current Cisco CCNA Certification Preferences:
Bilingual - Spanish and English Two years' experience involving technology services related to VoIP specifically Cisco Unity 7.x or with Unified Messaging, Cisco Unified Communications Manager 8.x, Unified CCX Enhanced 7.0 Extensive Call Center experience Proficient with Microsoft Office Proficient with Visio Proficient in Cisco Layer 2 Switching Proficient in Cisco Layer 3 Routing Proficient in the software program Solarwinds Proficient in Cisco's VLAN Architecture Proficient in IP Subnetting Proficient in 10000/1000/100/10 wire speeds over Fiber and Copper Core Competencies:
Ability to communicate effectively both verbally and in writing Ability to form and maintain effective relationships with coworkers and customers Excellent communication skills and ability to work well with people at all levels of the organization Ability to consistently demonstrate tact, courtesy, reliability and maturity while carrying out assigned duties Must be able to handle multiple projects and requests for assistance in an organized manner with little or no direct supervision Must have excellent "customer service" attitude and work ethic Must be able to understand and carry out complex oral and written instructions in the English language Must have excellent organizational skills Must be able to work in a "team" environment Conditions of Employment:
Must meet civilian hiring standards of Denton Police Department Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law) Must pass a drug test, driver's license check, criminal history background check, and social security number verification check
Environmental Factors and Conditions/Physical Requirements
Physical Requirements: Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.• Sedentary - lifting no more than 10 pounds• Light - lifting no more than 20 pounds; carry up to 10 pounds • Medium - lifting no more than 50 pounds, carry up to 25 pounds• Heavy - lifting no more than 100 pounds, carry up to 50 pounds• Very Heavy - lifting more than 100 pounds, carry more than 50 pounds Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency. Codes for "how often":Y = YesN = NoE = extensive (100-70%)M = moderate (60-30%)I = infrequent (20-10%)A = almost never (
Standing: M Sitting: E Walking: M Lifting: M Carrying: M Pushing/Pulling: I Overhead Work: A Fine Dexterity: E Kneeling: A Crouching: A Crawling: A Bending: M Twisting: A Climbing: A Balancing: I Vision: E Hearing: E Talking: E Video Display: E Other:
Machines, Tools, Equipment and Work Aids:The essential functions of this position require the daily use of computer equipment, cable tester, laser printer, scanner, smartphone, telephone. Environmental Factors:The essential functions of this position are performed in an office environment.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.
ADA/EOE/ADEA
E-Verify: The City of Denton participates in the federal E-Verify program in order to verify a new employee's authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S. The City of Denton maintains competitive benefit options. Details are available here. 01
Do you believe you meet the minimum qualifications as outlined in the job description?
Yes No
02
Which best describes your highest completed level of education?
High School Diploma or GED Associate Degree or Technical Certification Bachelor's Degree Master's Degree or higher None of the above
03
How many years of paid, professional-level experience do you have in this field?
Less than 6 months 6 months to less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years to less than 6 years 6 years to less than 7 years 7 years to less than 8 years 8 years to less than 9 years 9 years to less than 10 years 10 years or more
04
Check the boxes next to the systems/software in which you are proficient:
Cisco Route/SwitchEleveoVPN tunnels, SDWAN, Internet circuits, BGPPalo Alto Firewalls Cisco Wireless Cisco ISE Cisco Unified Communications Calabrio QM/WFM Variphy Eleveo VPN tunnels, SDWAN, Internet circuits, BGP Palo Alto Firewalls None
05
Are you able to work at various heights on roofs, scaffolds, and confined spaces?
Yes No
06
Do you possess a Class "C" Driver's License?
Yes No
07
This position requires working overtime outside of regular business hours as needed. Can you meet this requirement?
Yes No
Required Question
Compétences linguistiques
- English
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