Tier 2 Support Engineer

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Here, you’ll find a place where your talents can shine, and your career can flourish.

Join us and explore career-defining opportunities, thoughtfully curated benefits, and the tools to grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

About Warner Bros. Discovery Sports

Warner Bros. Discovery Sports showcases our global portfolio of leading sports brands, channels, and platforms. We engage over 130 million fans every month across 200+ markets and 20+ languages , whether through free-to-air TV, pay TV, streaming, or social platforms.

Our beloved brands include Eurosport, TNT Sports, Global Cycling Network (GCN), Global Mountain Bike Network (GMBN), and Golf Digest , along with premium sports programming on discovery+ and our free-to-air TV networks.

WBD Sports also manages a full 360° sports offering , overseeing 55 events annually across five continents .

Your New Role…

As a vital member of the Core Technology team , you will be instrumental in the support, maintenance, and evolution of broadcast infrastructure for TNT Sports and Eurosport across multiple European markets. This hands-on technical role combines advanced broadcast support with engineering activities in a dynamic live production environment.

Please note: this is a shift role, primarily onsite in Chiswick and Stockley Park.

Your Role Accountabilities…

Broadcast Support

• Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets.
• Take ownership of complex technical issues not resolved by Level 1 support.
• Implement effective workarounds to ensure service continuity during incidents.
• Manage incidents end-to-end, including:
• Root cause analysis and permanent solution design.
• Pre-production testing.
• Solution implementation.
• Technical documentation.
• Conduct regular ticket reviews with suppliers.
• Participate in meetings with local markets to review ongoing technical issues.
• Create, verify, and maintain maintenance procedures in collaboration with Level 1 support and engineering teams.

Engineering & Projects

• Contribute to broadcast engineering tasks and technical projects.
• Support the implementation of new equipment and workflows in collaboration with Lead Engineers.
• Modify system configurations for special events and operational requirements.
• Validate and align user workflows with technical configurations.
• Create, update, and maintain technical documentation.

Qualifications & Experience…

• Significant experience in broadcast support, ideally within live sports or complex broadcast environments.
• Strong ability to listen to users and provide clear, structured technical responses.
• Highly responsive with a service-oriented mindset.
• Detail-oriented and thorough in problem analysis.
• Proactive and solution-focused approach.

Technical Knowledge

Hands-on experience with some or all of the following technologies is required:

• Vizrt solutions (VR & AR, Graphics Hub, Viz Engine, Viz One).
• Mo-Sys tracking systems.
• Video mixers : Grass Valley Kahuna, Vizrt Vectar.
• Replay systems : EVS and Grass Valley LiveTouch.
• Cloud-based production solutions.
• PTP synchronization .
• SMPTE ST 2110 environments.

Other Details:

• Position based in Stockley Park and Chiswick.
• Shift work from Monday to Sunday on extended hours. 40 hours/week.
• Flexible schedule according to events.
• Possible occasional work in European countries.

Onsite Working

This role is advertised as Onsite, meaning all working hours and days will be carried out at the place of work. Subject to applicable laws, WBD reserves the right to change this working agreement as necessary for business needs, with reasonable notice.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, please visit our accessibility page for instructions on submitting your request.