Child Support Services- Case Manager

Job Description

TITLE: Case Manager DEPARTMENT: Meskwaki Nation Child Support Services

DUTIES & RESPONSIBILITIES:

Will perform overall case management functions for MNCSS.

• Maintains a professional environment in the MNCSS office
• Gains excellent knowledge of the federal child support rules and laws
• Learn and follow the MNCSS Policy & Procedure Manual, relevant Meskwaki Nation laws, and relevant federal and state regulations to carry out all case management functions
• Reviews and processes all applications for Child Support services received by the MNCSS in accordance with MNCSS Policy and Procedure Manual
• Responds courteously and in a timely manner to inquiries from other jurisdictions, current customers or the general public regarding MNCSS or current child support cases in accordance with the MNCSS Policy and Procedure Manual.
• Conducts in-office and telephone interviews with custodial and non-custodial parents
• Performs or arranges for buccal swabs for genetic testing when indicated for paternity establishment
• Reviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with MNCSS Policy and Procedure Manual
• Identify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possible
• Refer cases to Meskwaki Elders Circle for counseling and mediation
• Prepares necessary paperwork for:
• Locate activities
• Service of Process
• Genetic testing and Paternity actions
• Court hearings
• Establishment of child support orders
• Enforcement of child support orders, including income withholding orders
• Modification of child support orders
• Recognition of orders from foreign jurisdictions (pursuant to full faith and credit)
• Calculated current and past due debt obligations with the assistance of MNCSS Financial Specialist by referring to the Meskwaki Nation Child Support Guidelines and the MNCSS Policy and Procedures Manual
• Informs the Financial Specialist about new or modified child support orders
• Assists the Staff Attorney by preparing files for court and requests current