À propos
Pay Range: $18hr - $23hr Requirement/Must Have: Strong knowledge of desktop, laptop, and peripheral support. Experience in troubleshooting hardware and software issues. Understanding of DHCP, DNS, IP addressing, and subnetting. Basic knowledge of wireless LAN and Ethernet configuration troubleshooting. Experience using ticketing systems for incident and service request management. bility to provide Smart Hands support for networking, server, and telecom equipment. bility to support executive and VIP users with professionalism. Willingness to provide after-hours on-call support for priority incidents. Experience:
Experience with break-fix support and system reimaging. Experience with IMACD activities, including installation, move, add, change, and decommission. Experience backing up and restoring user data. Experience supporting printers, mobile devices, and smart devices. Experience assisting Service Desk and remote support teams. Experience supporting town halls, board meetings, and executive conferences. Experience with rack and stack of server, storage, network, and firewall components preferred. Experience supporting collaboration technologies such as Cisco, Avaya, Logitech, or Microsoft Teams Room preferred. Responsibilities:
Diagnose, troubleshoot, and resolve desktop, laptop, and peripheral issues. Install, configure, test, and maintain computer systems and related hardware. Perform reimaging and software installations as required. Provide hands and feet support for networking, server, and telecom teams. Manage incidents and service requests through the ticketing system and maintain accurate documentation. Categorize and prioritize incidents in accordance with service level agreements. Perform asset inventory and maintain spare parts inventory. Coordinate hardware and software procurement activities. Support IDF and MDF closets including console access, UPS checks, cooling alerts, PDUs, and structured cabling. ssist in equipment moves related to escalated incidents and service requests. Provide support during executive meetings and company events. Liaise with third-party vendors for complex or OEM-related issues when necessary. Recommend and perform system upgrades to maintain performance and longevity. Should Have:
Strong customer service and communication skills. bility to work independently and take ownership of issues through resolution. Experience in structured cabling and patch panel management. Experience working in enterprise IT environments. Skills:
Desktop and laptop troubleshooting. Network fundamentals and connectivity troubleshooting. Hardware installation and maintenance. Incident and problem management. sset management and inventory control. Executive-level technical support. Smart Hands support for data center environments. Qualification and Education:
ssociate or Bachelor's degree in Information Technology or related field preferred. Relevant technical certifications preferred.
Compétences linguistiques
- English
Avis aux utilisateurs
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