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À propos
Location: Denver, CO 80202
Expected Responsibilities:
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
Image computers, install applications using in-house tools (SCCM / PXE boot)
Responds to calls, chats, service tickets, and dispatched requests for technical support
Diagnoses and fixes endpoint network, software, and hardware issues
Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams,
etc.)
Communicates with users on proper computer uses and policies utilizing excellent
customer service skills
Provides ad-hoc training to users and groups on hardware and software systems
Works with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our support platform
Creates and maintains Knowledge-Based articles for support
Accurately records, updates, and documents requests using ServiceNow, and any
other duties as assigned by the organization
Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
Business travel will be required to perform some support activities
The ideal candidate will:
Have a very strong customer service disposition with solid knowledge of multiple
pc and tablet platforms
Be a strong communicator and detail oriented
Experience supporting Windows 10, 11
Experience supporting Microsoft Office 365
Experience working in an operational environment with interaction with infrastructure,
applications, service management, senior management, and agency/business
representatives ServiceNow experience
Experience and knowledge in ITIL process handling incident, change and problem
management
Independent self-starter able to collaborate actively with others in a cross-functional team
Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
SCCM, Cisco AnyConnect/SecureConnect experience a plus
Can lift equipment up to 50 lbs
Required Minimum Qualifications:
Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
Experience Requirement: Five (5) years of Information Technology experience
performing user support desktop, legacy systems, and/or Information Technology
communication systems
Education/Experience Equivalency: Additional appropriate education may be
substituted for the minimum experience requirement
License/Certifications: Must obtain Criminal Justice Information Services (CJIS)
clearance within 30 days of start date.
Compétences linguistiques
- English
Avis aux utilisateurs
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