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AC Electrical Services (NW) Ltd
Helpdesk OperativeAC Electrical Services (NW) Ltd • Blackpool, England, United Kingdom
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AC Electrical Services (NW) Ltd

Helpdesk Operative

AC Electrical Services (NW) Ltd
  • GB
    Blackpool, England, United Kingdom
  • GB
    Blackpool, England, United Kingdom
Trouver des emplois similaires

À propos

Are you someone who thrives in a fast-paced support environment and enjoys helping others solve problems? We’re looking for a proactive and customer-focused *Helpdesk Operator* to join our team and be the first point of contact for clients and internal colleagues. we offer hybrid working after probationary period, with the facility to work from home one day per week
In this role, you’ll handle incoming service requests via phone, email, and ticketing systems, ensuring every query is logged, prioritised, and progressed efficiently. You’ll work closely with our engineering team to coordinate timely resolutions and keep stakeholders informed every step of the way.
? What you’ll be doing
* Providing first-line support to clients and internal teams
* Logging, prioritising, and managing service requests
* Troubleshooting basic electrical queries
* Escalating complex issues to technical specialists
* Maintaining accurate records and monitoring ongoing jobs
* Ensuring all documentation meets company standards
* Delivering clear, friendly updates to customers and colleagues
? What you’ll bring
* Strong communication skills and a customer-first mindset
* Excellent attention to detail and the ability to stay calm under pressure
* Experience in a helpdesk or service-desk environment
* Familiarity with electrical maintenance terminology (highly desirable)
* Confidence using IT systems and ticketing tools
* A collaborative attitude and willingness to learn
? Why you’ll love working with us
You’ll be part of a supportive team that values flexibility, teamwork, and continuous improvement. This is a great opportunity to grow your skills, deepen your industry knowledge, and play a key role in delivering outstanding service.
If you’re organised, enthusiastic, and ready to make a real impact, we’d love to hear from you.
Job Type: Permanent
Pay: £26,500.00-£28,500.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
* Referral programme
Work Location: In person
  • Blackpool, England, United Kingdom

Compétences linguistiques

  • English
Avis aux utilisateurs

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