Customer Success Coordinator

Job Description

JOB TITLE: Customer Success Coordinator (Temporary Part Time)

REPORTS TO: Associate Director, Relationship Management

DEPARTMENT: Customer Experience

POSITION SUMMARY:

The Customer Success Coordinator is responsible for assisting the Customer Success team in outreach and engagement of existing Healthix customers to assist in organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•      Actively outreach participants to support Statewide Common Participation Agreement (SCPA) goals

•   Work collaboratively with the Customer Success Management team and other key departments within Healthix to meet organizational goals

•   Manage relevant information and document all outreach activities in our Client Relationship Management Salesforce database

•   Produce and/or contribute to reporting assignments as they are defined by Healthix funders (New York eHealth Collaborative and NY State Dept. of Health)

·         Assist with other department duties as needed

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

·         Bachelor’s Degree is required

·         Minimum of two+ (2+) years of related experience, preferably in the health care industry

·         Extremely organized with high attention to detail

·         Competence in developing strong relationship skills with high emphasis on delivering value and service

·         Comfortable presenting to small to medium sized audiences

·         Team player, results oriented, flexible and resourceful

·         Knowledge of MS Office 365 including Word, Excel, PowerPoint, and Salesforce CRM

Healthix is a non-profit organization that works to improve patient care and manage population health. We securely aggregate patient health data from hospitals, labs, ambulatory care facilities and more and we share it amongst providers to improve clinical outcomes and enhance value based care delivery.

Healthix is a non-profit organization that works to improve patient care and manage population health. We securely aggregate patient health data from hospitals, labs, ambulatory care facilities and more and we share it amongst providers to improve clinical outcomes and enhance value based care delivery.