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Network Engineer
Reed.co.uk
- Nottingham, England, United Kingdom
- Nottingham, England, United Kingdom
À propos
Full time permanent 5 days on site in Nottingham
Position Overview
As a Network Engineer within Service Operations, you will serve as a critical technical escalation point for diverse client environments. This role involves remote and occasional onsite support, providing advanced troubleshooting across complex networks, server and unified communications systems. You will be responsible for analysing unfamiliar environments, identifying root causes quickly, and delivering high quality technical resolutions while maintaining clear and professional communication with clients.
Network Engineers are expected to work collaboratively with senior engineers and cross-functional teams, contributing to continuous improvement of operational processes, documentation, and client satisfaction. This position is ideal for individuals who thrive in dynamic environments, enjoy solving technical challenges, and are committed to professional growth within advanced infrastructure and networking disciplines.
Responsibilities
Ability to handle diverse computing environments across business clients.
Analyse and document unfamiliar client/server network environments.
Perform rapid analysis of networking and unified communications incidents.
Provide consulting on applications, best practices, and processes.
Troubleshoot and resolve high-level workstation, server, and network incidents.
Set client expectations appropriately.
Utilise appropriate software utilities and tools.
Monitor service desk for escalated tickets and prioritise accordingly.
Ensure escalations are properly addressed.
Escalate cases to senior engineers following best practices.
Communicate troubleshooting steps clearly to clients.
Demonstrate urgency in resolving incidents.
Resolve firewall issues, VPN, access rules.
Design, deploy, maintain LAN, WAN, and wireless networks.
Secure network systems by enforcing policies.
Provide upgrade recommendations.
Monitor and test network performance and produce reports.
Update network equipment firmware.
Qualifications
Bachelor’s Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks 2-4 years of network support experience
Self-motivated, has ability to work independently and in a team environment
Experience designing network architectures inclusive of LAN/WAN networking
Experience troubleshooting network configuration and hardware issues
Knowledge and experience with infrastructure/network technologies
Excellent written and oral communication skills
Ability to articulate technical information and convey to non-technical people
Excellent customer service skills
Preferred Certifications:
CompTIA Network+
NSE 4
CCNA
CCNP
Compétences linguistiques
- English
Avis aux utilisateurs
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