Client Business Manager - InStore

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

The Client Business Manager (CBM) is the key In-Store Subject Matter Expert (SME) and strategic sales conduit for prospective client leads and new business opportunities brought forth from revenue teams outside of the In-Store business area.  These revenue teams may include, but are not limited to: Managed Services, Business Development, Enterprise Solutions, Strategic Accounts, and Sales Operations leads. The CBM must effectively partner with clients to understand their business needs and objectives and effectively develop a relevant value proposition through discussions, proposals, Scope of Work creation and presentations. 

KEY RESPONSIBILITIES

• In collaboration with internal teams, own the client relationship for prospective and new business opportunities to grow and develop account revenue for the In-Store channel while providing an exceptional client experience.
• Develop client-focused, differentiated and achievable solutions using Quad’s robust In-Store Experience offering which includes, but is not limited to: In-Store Marketing, Fulfillment, Packaging, Agency Services, Client Technology ,Testing Methodologies and Managed Services
• Ownership role over specified active accounts inclusive of organic growth, sales retention and contract renewals.
• Collaborate with Strategic VP’s on strategic accounts to secure incremental sales growth, sustain existing revenue and sell 
• Oversee prospective and new business account support responsibilities including RFPs, Scope of Work generation, design requests, pricing requests, scheduling, order submission and order management 
• Work closely with plant and administrative teams to collaborate on strategy, efficiencies and cost improvement opportunities - create good internal partners.
• Articulate Quad’s value proposal and position against competitors
• Manage multiple deliverables, while engaging all stakeholders effectively throughout execution of work
• Build and maintain strong, long-lasting customer relationships that ensures client satisfaction
• Effectively and proactively communicate the value proposition to all levels of an organization, including executive and C-level through discussions, proposals and presentations
• Partner with clients to understand their business needs & objectives
• Maintain a solid understanding of clients’ brands/products/markets
• Deep understanding of market verticals
• Facilitate joint strategic planning with clients to define mutual expectations, initiatives, and KPI’s

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Bachelor’s degree preferred

Experience: 3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience

Travel: Occasional travel is required based on business need.

Knowledge, Skills & Abilities: 

• Manage sales activity through Quad Systems (Salesforce, Workfront, PEGA, Highspot, etc)
• Proficient in Excel and PowerPoint
• Ability to communicate, present and influence at all levels of an organization, including executive and C-level
• Proven ability to drive the sales process from plan to close
• Proven ability to articulate Quad’s value proposition, and position against competitors
• Demonstrable experience developing client-focused, differentiated and achievable solutions
• Excellent change management skills
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills