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À propos
All potential candidates should read through the following details of this job with care before making an application.
This position will focus on maintaining high standards of service delivery while supporting a long-standing network of trade and commercial customers.
The successful candidate will work closely with internal departments to ensure efficient order processing, effective communication, and a positive customer experience.
Based in the West of Ireland, the role involves managing a small team across three locations, with regular travel between sites required.
A structured onboarding programme will provide the successful candidate with the opportunity to gain a full understanding of the organisation, its people, and its operational processes.
Responsibilities Team Management Provide guidance and support to customer service teams across three sites.
Encourage a collaborative and solution-focused working environment.
Support the development of team members through coaching and ongoing feedback.
Customer Experience Ensure consistently high levels of service across all customer interactions.
Address escalated customer queries and work towards effective resolutions.
Provide support to the commercial team by sharing relevant customer information and insights.
Process Improvement Review and enhance customer service processes and systems to improve efficiency.
Identify areas for improvement through analysis of customer feedback and operational data.
Assist in implementing changes that strengthen service delivery and internal communication.
Team Development Support the training and development of the customer service team.
Participate in performance reviews and encourage continuous improvement.
Promote a positive and supportive team culture.
Customer & Stakeholder Relationships Build and maintain strong relationships with customers and internal stakeholders.
Represent the organisation professionally while supporting service excellence.
Collaboration Work closely with sales, operations, supply chain and logistics teams to ensure smooth order fulfilment.
Maintain clear communication between internal teams and field-based colleagues.
Candidate Profile Positive and collaborative team player with a high level of integrity Approachable, self-aware and strong in building relationships Commercially aware with a practical approach to problem solving Comfortable working in a fast-paced environment Strong communicator who can engage effectively with colleagues and customers Experience & Skills Minimum 5 years experience in a similar customer service management role Experience managing and supporting teams across multiple locations Previous exposure to wholesale distribution or B2B environments is beneficial Strong organisational skills with excellent attention to detail Confident written and verbal communication skills Comfortable using business systems or ERP platforms Willingness to travel regularly between company sites for meetings and team support Whats on Offer Competitive salary and benefits package Ongoing training and development opportunities Contributory pension scheme Employee assistance programme Additional annual leave with service Enhanced maternity and paternity benefits If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.Celtic Careers is proud to be an Equal Opportunity Employer.
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For further information please seeour Privacy Statement on our website Skills: team management customer services ERP Benefits: pension
Compétences linguistiques
- English
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