End User Computing/Desktop Support

Yantran LLC

United States

United States

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À propos

Position Title: End User Computing/Desktop Support Location: De Pere, WI The End User computing personnel will be responsible for managing day to day operations of IT Workplace Service at customer premises. The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required Desktop Support Install, upgrade, support and troubleshoot Windows 10, Windows 11 and Microsoft Office and any other authorised desktop/Laptop applications Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment Manage provide technical support for Mobile devices/PDA/iPads etc. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Customize desktop hardware to meet user specifications and site standards Is able to troubleshoot and manage Video conferencing equipment in the region Asset Inventory Management Performs work in compliance within specified warranty requirements Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels Safely package equipment for branches and arrange for the transport of the equipment Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests Manage, support coordinate Print Services System/Application/Network Support: Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems Coordinate with network team to provide hands and feet support and help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime Coordinate Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support When the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team member Develop trends by monitoring and analysing incoming calls, problems and support requests Operational Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator Provide user data and application recovery Help Users by coordinating Email account administration, i.e., account creation and management and distribution lists on Exchange Coordinate User account administration, i.e., account creation and management and password resets on Active Directory Troubleshoot problems associated with network connectivity, and workstation hardware/software Use appropriate tools and methodologies to load, copy and customize operating system configurations for deployment Provides backup support and assistance to the Network Administrator as needed Responsible for tracking hardware and software inventory Provide Hands feet and coordination support in the Data Center. This includes vendor support coordination as needed by the internal system administration team. Familiarize end users with basic software, hardware and peripheral device operation Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator Works with vendor support contacts to resolve technical issues within the desktop environment Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible Works with other IT team members for new builds and upgrades Dealing with queries by following departmental procedures for fault resolution Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines Arranges for and/or prepares equipment for shipping/receiving Maintains I.T. records and tracking for area of responsibility Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures EXPERIENCE/KNOWLEDGE SKILLS: Working technical knowledge of current protocols, operating systems and standards Ability to operate tools, components and peripheral accessories Desktop Support Technician Certification an advantage Software and Hardware Troubleshooting Windows 10, Windows 11 Windows Server OS experience Routers, switches and firewall experience is good to have Office 365 Office 2019 support Working knowledge of SMS, SCCM, AD, Exchange Online and remote control tools Good communication (both verbal and written) skills Planning and organizing skills Good administration management skills Strong listening skills Able to operate effectively in a team environment with both technical and non-technical team members Able to operate with minimal supervision Able to manage time effectively, set priorities appropriately, schedule calls Able to maintain professional demeanour under stress Able to operate within customer standard operating procedures The pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. "*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
."

United States

Compétences linguistiques

English

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