Bilingual Virtual Clinical Educator

InizioEngagehas a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

To deliver virtual or telephonic educational support toidentifiedpatients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease statein order tomeet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to joinInizioEngageandrepresent a top biotechnology company!

What’sin it for you?

• Competitive compensation
• Excellent Benefits –accruedtime off, medical, dental, vision, 401k, disability & life insurance, paid maternity andpaternity leavebenefits, employee discounts/promotions 
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

• To provide in-bound or outbound non-promotional disease state related educational support toidentifiedcustomers as directed by the clientcompany
• Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support ortechnique
• To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customersin accordance withclient procedures
• Conducting outbound medication adherence support to patients and or caregivers
• Enrolling patients/caregiver into educational seminars or providing resources toassistthem with finding local community resources or centers of care for their specialty or primary caredisease
• Collecting demographic data and disposition for product, sample, reimbursementservicesand literature fulfillment
• Tomaintainexcellent quality and superior customer service while adhering to program talking points or scripts andleveragelive video conferencing software on the web/client specific websites asapplicable
• To only use approved materials provided byInizioor by the client, without changing,copyingor distributing thematerials
• To attend and complete all training courses and related competency assessments thatIniziorequires, toan appropriate standardand within a specifiedtimeframe
• Develop and strengthen relationships with keycustomers
• Tofacilitatethe development and provision of services across multiple healthcare sectors, asdeterminedby the Client orInizio
• To constantly consider new and innovative approaches that potentially develop new partnershipopportunities
• Complete all required administrative responsibilitiesin a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports,emailsand timereporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans,activitiesand developments and to exchange knowledge and experience within the Patient Solutionsteam
• Maintain all company equipment and materialsin accordance withcompanyinstructions
• Comply withallInizioPolicies and Procedures, along with all Client Policies and Procedures asrequired.
• Perform other duties asrequested.

What do you need for this position?

• Current US healthcare professional license: RN
• Fluent in Spanish including medical terminology
• Associates Degree/Bachelors/BSN or equivalentwork relatedexperience
• Preferred minimum of 3 years’ experience working in a specific disease state or related field
• Demonstrate effective and professional communication
• Ability to join frequent meetings and calls without disruption or disconnecting
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly